Bullying is estimated to cost the UK £17bn a year, and Acas research suggests it’s not improving. But maybe job insecurity plays a greater role than we think http://www.theguardian.com/commentisfree/2015/nov/17/workplace-bullying-cost-uk-acas
With the proliferation of e-commerce platforms and increased competition in the digital retail space, having an effective automated customer communication strategy is critical to boosting brand engagement and increasing customer retention. Read the rest of this article
If someone leaves Bill Tomasi’s garage door open too long, the door opener sends him an e-mail. Recently, Tomasi’s new car also sent him a note: Time for an oil change. One hour later, the dealership e-mailed him a coupon for exactly that service. “It could be a coincidence, but…
According to the latest economic outlook report published by the Organisation for Economic Co-operation and Development (OECD), labour productivity in the UK remains ‘muted’ and would benefit from further gross fixed investment. There are a number of ways to boost productivity at a foundational level. Read more of this article
There’s a lot of science behind why change is so hard. But we shouldn’t be so hard on ourselves; a large part of it is human nature. While what separates humans from many other animals is our frontal cortex and cognitive abilities, we still have an innate ability to follow…
Last month, a story about one RAC manager posing a rather offensive question at interview made its way into the press. The reaction to the question, and the subsequent apology from RAC too, might not surprise you in the slightest. But what might surprise you is that employers are making…